Leading financial services organizations have seen the value in curating an ecosystem of financial services delivered by themselves and selected partners that meet the niche requirements of their customers and increase customer relevance and revenue. This advance has been encouraged by the broad Open Banking momentum gaining traction around the…

For financial services firms, fraud is not just a cost and a regulatory concern: each false positive or false negative also represents a disruptive experience for the customer. Unsurprisingly, enhancing fraud detection is an ongoing priority — and many firms have turned to advanced analytics and machine learning models to…

Authentication and security aimed at preventing account takeover, card fraud and more are often top of mind for financial services organizations — particularly with approaching deadlines for Secure Customer Authentication (SCA) in Europe. Approaches are often the result of a trade-off between customer experience and security that may be noticeable…

Leveraging usage and behavioural data in insurance product design has become commonplace in some markets — particularly in vehicle…

Loan default prediction and collections aren’t always showcased at the leading edge of digital transformation. Nevertheless, efficiency in these processes for lenders (or their service providers) has a direct impact on the bottom line. These capabilities wait to be tested when an economy softens. Automation of case management, legal processes…

Payments mechanisms for individuals — for payments to merchants and between individuals — are evolving fast worldwide. Solutions are often difficult to differentiate in their execution, so it’s useful to compare their features from time to time. This article provides a basic primer on more common modern payment mechanisms and…

For some years, particularly in emerging markets, fintechs have emerged that perform credit scoring based on new types of models. Many aim…